Flexible Support Models
Albatros offers three different maintenance contracts. These are divided into Category A (Standard), Category B (Extended) and Category C (Exclusive) and comprise different services.
Offline Software Modules
The price is determined on a percentage basis when purchasing the software modules. The maintenance costs amount to 18 % in Category A, 24 % in Category B, and 30 % in Category C.
Details of the Service
- Support from Monday to Friday, 9:00 a.m. – 6:00 p.m.
- All updates to ensure compatibility with DGV intranet
- One free software update per year
|Service||Without Maintenance Contract||Category A Maintenance Contract||Category B Maintenance Contract||Category C Maintenance Contract|
|Services**||Hourly Rate 80€||Hourly Rate 80€||Hourly Rate 80€||Hourly Rate 70€|
|Software Updates***||15%*||1 Update Included||All Updates Included||All Updates Included|
|Support Request Monday – Friday||75€ per Request||Included||Included||Included|
|Support Request Saturday, Sunday, or Public Holiday||125€ per Request||40€ per Request||Included||Included|
|Remote Maintenance Monday – Friday||Not Possible||40€ per Request||20€ per Request||Included|
|Remote Maintenance Saturday, Sunday, or Public Holiday||Not Possible||60€ per Request||30€ per Request||Included|
|Albatros Backup Service||29€ per Month||29€ per Month||29€ per Month||19€ per Month|
The additional purchase of new modules and licenses is free of charge in the year of acquisition and will be included in the calculation as of 1 January of the following year. The calculation basis is determined by the current software prices of the Albatros Datenservice GmbH. Price changes lead to a re-calculation of the percentages of contribution. They are usually adjusted in the following year. Our Terms of Delivery and General Terms and Conditions are to be applied.
- * Percentages: Percentage of the current list price for software licenses (in €)
- ** Services: On-site services or remote installations such as setup, trainings, repair, etc.
- *** Updates: Program improvements